INFORMATION on the PROCEDURE and TERMS of Return/Exchange of «TROKOT» goods

The Buyer has the right to:

• exchange an item of proper quality, purchased from the Seller, for a similar product of the «TROKOT» trademark, if the product did not suit in terms of characteristics and personal preferences;
• exchange an item of proper quality, purchased from the Seller, for another product of the «TROKOT» trademark;
• refuse the item and return it to the Seller.

The Buyer has no right to refuse an item of proper quality, with individually defined properties, if the product can be used only by the Buyer who purchases it (for example, a product made to individual order)

Conditions for the Seller to accept an exchange and return of goods of proper quality:

• the item has not been used, and its presentation, consumer properties and factory labels have been preserved;
• a document confirming the fact and terms of purchase has been kept.

You have the right to make a return without a receipt. The company reserves the right to request additional confirmation that the item was bought from LLC «TROKOT», and to refuse a refund if no confirmation is provided.

When exchanging or returning an item of proper quality, the cost of delivering the item to the buyer is not refunded.

Exchange and return of goods of improper quality:
If defects are found in the purchased product, the Buyer has the right towithin 14 days from the moment of receiving the item:

• demand replacement of an item of improper quality with the same item of proper quality or with another item of the «TROKOT» trademark of a value similar to the returned item;
• refuse the item and return the item of improper quality to the Seller.

The Seller is obliged to carry out an examination of the item of improper quality and report the results of the examination to the Buyer.

If the defects arose due to circumstances for which the Seller is not responsible, the Buyer must reimburse the Seller for the costs of the examination, as well as the related costs of storing and transporting the item.

A return is made on the Buyer's written application. The application form is filled in with block letters.

The Buyer can download the application forms and a sample of how to fill them in at the link: CDEK, Russian Post applications — Yandex.Disk (yandex.ru)

The completed application must be sent tohttps://api.whatsapp.com/send?phone=79256776408 or the email help@trokot.ru 

There are 3 ways to send goods to the Seller for a return/exchange:

1. By Russian Post as a registered mail item, without cash on delivery, to 141281, ul. Khlebozavodskaya, 43, Ivanteevka, Moscow Region, for LLC "TROKOT"

2. By the CDEK transport company without cash on delivery to the address: 141281, Moscow Region, Ivanteevka, ul. Zarechnaya 1, unit 8, for LLC TROKOT

The tracking number or a photo of the shipping receipt must be sent to WhatsApp:https://api.whatsapp.com/send?phone=79256776408or to the email help@trokot.ru. When sending the message, state the order number or the phone number given in the order.

3. Bring it in person to the company office at the address. Almaty, Akan Sery St, 31A.

Refunds are made within 10 business days from the moment the returned item is checked. The Buyer receives confirmation of the money transfer in an SMS message.