Dear Buyer,
We thank you for choosing products under the TROKOT trademark and ask that, before making a purchase in our online store, you carefully read the Retail Purchase and Sale Agreement that will be concluded with you if you purchase these products.
This Agreement sets out the standard terms (rules) of retail purchase and sale of products under the TROKOT trademark that apply at the Seller (TROKOT KAZAKHSTAN LLP) and are the same for all buyers (consumers).
By making a purchase from us, you are deemed to have unconditionally accepted all the terms of sale set out in the Retail Purchase and Sale Agreement for products under the TROKOT trademark.
If you have any questions, please contact us, and we will be sure to answer all your questions and help you make the right choice.
1. Subject of the Agreement. General Provisions
1.1. Under this Agreement, the Seller (TROKOT KAZAKHSTAN LLP) undertakes to transfer into the ownership of the Buyer (consumer) consumer goods:
- automotive accessories under the TROKOT trademark in assortment (hereinafter referred to as the "products" or the "product"),
and the Buyer undertakes to accept these products and to pay a certain sum of money (the price) for them.
1.2. This Agreement is a public offer of the Seller.
1.3. This Agreement is a public contract of adhesion concluded with any Buyer who has clearly expressed the wish to purchase a product from the Seller in accordance with the Seller's offer by placing an order.
1.4. When selling products under this Agreement, the Seller proceeds from the following:
- by concluding this Agreement, the Buyer has carefully read and agreed to its terms,
- the text of the Agreement is clear to the Buyer,
- the Buyer has asked the Seller all questions regarding the text of the Agreement.
1.5. If the Buyer disagrees with any term of this Agreement, the Buyer is advised not to conclude it.
1.6. This Agreement becomes binding on the Buyer in full, without any reservations or exceptions, from the moment of its conclusion.
1.7. The conclusion of this Agreement also means the Buyer's consent to all provisions of the Seller's Privacy Policy and to the Rules for Using the Seller's Website.
1.8. This Agreement has been drawn up in accordance with the Civil Code of the Republic of Kazakhstan, Law of the Republic of Kazakhstan No. 274-IV of 4 May 2010 "On Consumer Protection", and other legislation of the Republic of Kazakhstan.
1.9. In the text of this Agreement, the terms "product" and "products" are interchangeable.
2. Seller's Warranties
2.1. The Seller warrants to the Buyer that the product purchased by the Buyer is free from any prohibitions and restrictions, rights and claims of third parties, and any obligations of the Seller towards such persons.
3. Buyer's Warranties
3.1. The Buyer warrants to the Seller that:
- the Buyer has full authority to conclude and perform this Agreement,
- there are no restrictions or prohibitions whatsoever on the Buyer concluding and performing this Agreement,
- before concluding this Agreement, the Buyer has carefully read all of its terms, including the terms for the return and exchange of purchased products and the refund of money paid for them,
- all information and details, as well as personal data, provided to the Seller are complete, sufficient and accurate for the proper performance of this Agreement.
4. Placing an Order. Conclusion of the Agreement
4.1. An order to purchase a product is placed by the Buyer:
- independently on the Seller's website www.trokot.kz in accordance with the procedures specified on the website,
- by contacting the Seller orally by telephone or in person,
- directly at the Seller's office (store),
- by other available means.
4.2. The Seller's processing of the Buyer's order, regardless of the means of contact, means that the Buyer has read the terms of this Agreement and agrees to them.
4.3. When placing an order to purchase a product, the Buyer provides the Seller with the following information (in Kazakh or Russian):
- surname, first name and patronymic of the Buyer and/or the recipient of the product;
- postal address for correspondence,
- email address,
- contact telephone number,
- actual address for delivery (receipt by the Buyer) of the product.
4.4. The Buyer is notified of and agrees that the Seller may record telephone conversations with the Buyer in order to improve the quality of customer service.
4.5. The placement of an order with the Seller is confirmed by sending the Buyer an electronic message to the email address or an SMS message to the telephone number.
In this message, the Seller provides information on the number and date of the Buyer's order, the name and quantity of the product, its cost and payment, the discount applied, and the delivery time and terms.
4.6. The Buyer is responsible for the content and accuracy of the information provided when placing an order and must immediately notify the Seller of any discrepancies or changes in the previously provided information; otherwise, everything performed by the Seller in accordance with the Buyer's data available to the Seller is deemed to have been properly performed.
4.7. This Agreement is concluded with the Buyer at the moment of:
- placing an order to purchase the product, paying for it and issuing to the Buyer a cash register or sales receipt or another document confirming payment for the product (when the order is placed on the Seller's website), or
- the Seller's receipt of the Buyer's message of intent to conclude this Agreement by placing an order to purchase the product (when the order is placed orally or by other means and paid for upon receipt of the product by the Buyer).
5. Price of the Product. Discounts
5.1. The price of products under the TROKOT trademark is stated in tenge on the Seller's website, in catalogues, brochures, price lists, etc.
5.2. The price of the product includes all taxes provided for by the legislation of the Republic of Kazakhstan.
5.3. The price of the product does not include bank fees and online payment system fees for money transfers, which are paid by the Buyer independently when purchasing the product, or the cost of delivering the product to the Buyer.
5.4. The Seller may grant Buyers discounts on products by reducing the price of the product proportionally by the amount of the discount.
In this case, the price at which the product is purchased is determined taking the discount into account.
6. Payment for the Product
6.1. The Buyer pays for the product upon receipt of the product (upon its delivery).
6.2. The Buyer agrees the method of payment upon receipt with the Seller when placing the order. A different payment procedure is possible by agreement with the Seller.
6.3. The Buyer is deemed to have fulfilled the obligation to pay for the product from the moment the money is accepted by the Seller or the delivery service.
7. Delivery and Transfer of the Product
7.1. When a product is purchased on the Seller's website, the Seller undertakes to arrange delivery of the purchased product to the Buyer.
7.2. The time of delivery of the product to the Buyer depends on the time required to assemble and process the order and hand it over to the delivery service, the working hours of the transport company (carrier, courier), and other circumstances.
The delivery time is agreed with the Buyer in advance.
7.3. The Seller begins assembling the Buyer's order and arranging delivery of the purchased product immediately after this Agreement is concluded and payment for the product is received, if the product was purchased on a prepayment basis.
7.4. The product is delivered at the Buyer's expense to the address specified by the Buyer when placing the order.
7.5. If the product was delivered within the proper time but was not received by the Buyer through the Buyer's fault, subsequent delivery is made at the Buyer's expense and within a new time agreed with the Seller.
7.7. The Seller's obligation to transfer the product to the Buyer is deemed fulfilled at the moment of:
- handing over the product to the Buyer or a third party designated by the Buyer, in the case of delivery of the product to the Buyer,
- placing the product at the Buyer's disposal, if the product is to be transferred to the Buyer or a third party designated by the Buyer at the location of the product (the Seller's office, warehouse or store), in the case of pick-up of the product by the Buyer.
7.8. The Buyer's order is deemed properly fulfilled, the product is deemed transferred to the Buyer, and this Agreement is deemed terminated, except for the Seller's warranty obligations, at the moment the product is transferred to the Buyer or a third party designated by the Buyer (except where the Buyer evades receipt of the order), provided that the product has been paid for.
From this moment, ownership of the purchased product and the risks of its accidental loss or damage pass to the Buyer.
8. Exchange and Return of a Product of Proper Quality
8.1. The Buyer may:
- exchange a product of proper quality purchased from the Seller for a similar product under the TROKOT trademark if the product is unsuitable in style, colour, set of components, etc.,
- exchange a product of proper quality purchased from the Seller for another product under the TROKOT trademark, with or without an additional payment,
- withdraw from this Agreement and return to the Seller the product of proper quality purchased from the Seller.
8.2. The Buyer may not refuse a product of proper quality with individually defined properties if the product can be used only by the Buyer purchasing it (for example, a product manufactured to an individual order).
8.3. Conditions for the Seller's acceptance of an exchange or return of a product of proper quality:
- the product has not been used, and its marketable appearance, consumer properties, seals and factory labels have been preserved,
- the document confirming the fact and terms of purchase of the product has been kept.
The absence of a document confirming the fact and terms of purchase of the product does not deprive the Buyer of the opportunity to rely on other evidence of the purchase of the product from the Seller.
8.4. Time limit for exchange and return of a product of proper quality: within 14 (Fourteen) days from the date of receipt of the product, unless the Seller has announced a longer period.
8.5. Settlements between the Seller and the Buyer upon exchange of a purchased product of proper quality for another product under the TROKOT trademark:
- if the price of the product for which the previously purchased product is exchanged is higher, the Buyer undertakes to pay the difference between the prices of the products,
- if the price of the product for which the previously purchased product is exchanged is lower, the Seller undertakes to refund the difference between the prices of the products within the time limit specified in clause 10.1 of this Agreement.
8.6. The product replacing a previously purchased product is delivered in accordance with Section 7 of this Agreement and at the Buyer's expense.
8.7. A product of proper quality is returned to the Seller by:
- sending the product by post or courier to the Seller's address.
8.8. A product of proper quality is returned to the Seller at the Buyer's expense.
8.9. Upon exchange or return of a product of proper quality, the cost of delivering the product to the Buyer is not refunded.
8.10. To receive the money paid for the product, the Buyer undertakes to return the purchased product to the Seller for inspection by the Seller for compliance with the requirements of clause 8.3 of this Agreement.
9. Replacement and Return of a Product of Improper Quality
9.1. If defects are found in the purchased product, the Buyer may:
- demand replacement of the product of improper quality with a similar product of proper quality or with another product under the TROKOT trademark,
- withdraw from this Agreement and return the product of improper quality to the Seller.
9.2. Time limit for replacement and return of a product of improper quality: within the warranty period.
9.3. Settlements between the Seller and the Buyer upon replacement of a purchased product of improper quality with another product under the TROKOT trademark:
- if the price of the product replacing the previously purchased product is higher, the Buyer undertakes to pay the difference between the prices of the products,
- if the price of the product replacing the previously purchased product is lower, the Seller undertakes to refund the difference between the prices of the products within the time limit specified in clause 10.1 of this Agreement.
9.6. The product replacing a previously purchased product of improper quality is delivered at the Seller's expense.
9.7. A product of improper quality is returned to the Seller in the manner provided for in clause 8.7 of this Agreement.
9.8. A product of improper quality is returned to the Seller at the Seller's expense.
9.9. Upon replacement or return of a product of improper quality, the cost of delivery is refunded to the Buyer.
10. Refunds
10.1. Time limit for refunding money to the Buyer upon exchange, replacement or return of a product:
- no later than 10 (Ten) days from the date the Buyer makes the corresponding demand,
- within 3 (Three) days from the date of return of the product upon its exchange, if the similar product for which the Buyer intended to exchange the purchased product is not on sale on the day the Buyer contacts the Seller and the Buyer has withdrawn from this Agreement.
10.2. Money is refunded to the person who paid for the order, by a method agreed with the Seller.
10.3. The Seller is not liable for the time limits for transfer and crediting of money when it is refunded (paid) to the Buyer, as set by the bank serving the Buyer.
11. Quality of the Product. Warranty Period
11.1. The Seller guarantees the proper quality of products under the TROKOT trademark in accordance with the requirements of the legislation of the Republic of Kazakhstan for products of this kind and the technical specifications of the manufacturing company.
11.2. The Seller guarantees that products under the TROKOT trademark are fit for their intended use.
11.3. The Seller guarantees the proper quality of products under the TROKOT trademark during the warranty period set for the relevant product, provided that it is operated in accordance with the operating rules.
12. Buyer's Claims
12.1. If claims arise, the Buyer may contact the Seller:
- in writing, by sending a letter by post,
- in writing, by sending a message to the email address,
- orally by telephone.
The email address, postal address and telephone number are stated on the Seller's website.
12.2. The Seller undertakes to send the Buyer a reply to the Buyer's request within a reasonable time after receiving the request, but within 10 (Ten) days.
12.3. If the Buyer contacts the Seller regarding the improper quality of a product purchased from the Seller, the Seller, by its own efforts and at its own expense, checks the quality of the product received from the Buyer claiming improper quality and, if necessary, arranges an independent examination, with the costs of the examination borne by the party to this Agreement whose assertions were not confirmed by the expert opinion.
13. Rights and Obligations of the Seller
13.1. The Seller may:
- refuse to conclude this Agreement with the Buyer and to process the order if the Buyer disagrees with any term of this Agreement;
- require the Buyer to comply with this Agreement;
- carry out maintenance work on its website and perform any actions with the software installed on it,
- set and change the cost of products under the TROKOT trademark and change the details and other information on its website,
- cancel the Buyer's order and refund the money paid for it if the Buyer breaches the terms of this Agreement or provides incorrect or false information,
- change the terms of this Agreement unilaterally,
- engage third parties to perform this Agreement, while remaining liable to the Buyer for their activities and the results thereof.
13.2. The Seller must:
- properly fulfil its obligations under this Agreement: on time, in full and with proper quality,
- provide the Buyer with complete, accurate and sufficient information about the product in accordance with the legislation of the Republic of Kazakhstan,
- ensure the confidentiality of the personal data provided by the Buyer, except where the breach of confidentiality of personal data resulted from an act (omission) of the Buyer or a third party in the absence of fault on the part of the Seller,
- not use the personal data provided by the Buyer for purposes inconsistent with the terms of this Agreement.
14. Personal Data Provided by the Buyer
14.1. For the purpose of the Seller's proper fulfilment of its obligations under this Agreement, the Buyer hereby voluntarily consents to providing the Seller with the Buyer's personal data and the personal data of third parties, including but not limited to the following: surname, first name, patronymic, contact telephone number, contact email address, address of location (delivery address), etc.
14.2. The Buyer hereby consents to the Seller's processing of the personal data specified in clause 14.1 of the Agreement, which includes collection, systematisation, accumulation, storage, clarification (updating, modification), sorting, use, depersonalisation, blocking and destruction.
14.3. The Seller processes personal data with and without the use of automation tools.
14.4. When the Buyer provides personal data of third parties under this Agreement, the Seller proceeds on the basis that the Buyer has obtained in advance the consent of those persons to the provision and processing of their personal data by the Seller in accordance with this Agreement.
14.5. The Buyer hereby agrees that, for the purpose of proper performance of this Agreement, the Seller may transfer the personal data provided by the Buyer to the following third parties: courier and postal services, transport companies, banking institutions, and may grant such persons the right to process them in accordance with the legislation of the Republic of Kazakhstan.
14.6. The Seller undertakes to take all necessary, reasonable and sufficient measures to protect the confidentiality of the personal data provided by the Buyer against disclosure, except where the disclosure of personal data resulted from culpable acts (omissions) of the Buyer and/or a third party.
14.7. The confidentiality of the personal data provided by the Buyer is ensured, and such data are processed by the Seller under this Agreement, in accordance with Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 "On Personal Data and Their Protection", other legislation of the Republic of Kazakhstan and the Seller's Privacy Policy.
15. Liability. Limitation and Exclusion of Liability
15.1. In the event of non-performance or improper performance of obligations under this Agreement, the party at fault is liable in accordance with the legislation of the Republic of Kazakhstan and the terms of this Agreement.
15.2. The Buyer is solely liable for adverse consequences associated with errors and inaccuracies in the data, information and details provided by the Buyer to the Seller under this Agreement.
15.3. The Seller is not liable for any losses or moral damage suffered by the Buyer as a result of the Buyer's misunderstanding or lack of understanding of information about the product, the procedure for placing and paying for an order, receiving the product, etc., or as a result of the impossibility of installing (mounting) the product where the Buyer was given complete and detailed information on the procedure for installing (mounting) the purchased product.
15.4. The parties are released from liability for non-performance and/or improper performance of their obligations under this Agreement in the event of force majeure, that is, circumstances beyond the will of the parties that arose after the conclusion of this Agreement and that they could not (and were not obliged to) foresee and prevent by reasonable measures (strikes, floods, earthquakes, hurricanes, other natural disasters and military operations (of local and international scale), technogenic and anthropogenic catastrophes, epidemics and pandemics, as well as acts of state authorities and local self-government bodies, etc.).
A party undertakes to immediately notify the other party of the occurrence of force majeure circumstances.
16. Dispute Resolution Procedure
16.1. All disputes or disagreements between the parties under or in connection with this Agreement are resolved with mandatory compliance with the claim procedure: a party sends the other party a claim in simple written form, enclosing documents substantiating its demands.
16.2. The time limit for considering a Buyer's claim is 10 (Ten) days from the moment of its receipt, unless a different period is established by the legislation of the Republic of Kazakhstan.
16.3. If a dispute or disagreement cannot be resolved in the manner established in clause 16.1 of this Agreement, such dispute (disagreement) is subject to consideration in a court of general jurisdiction at the Seller's location, unless otherwise established by the legislation of the Republic of Kazakhstan.
17. Amendment and Supplementation of this Agreement
17.1. This Agreement may be amended or supplemented by the Seller without any special notice to Buyers.
17.2. This Agreement is concluded in accordance with its terms (version) in effect at the moment the Buyer places the order.
17.3. New terms of this Agreement have no retroactive effect and do not apply to Buyers who have already placed orders in accordance with the terms of this Agreement in effect on the date their orders were placed.
17.4. The current version of this Agreement is always available on the page at: https://trokot.kz/contract/.
17.5. If necessary, the Buyer may request the previous version of this Agreement from the Seller.
17.6. All amendments and supplements to this Agreement are posted on the Seller's website and take effect from the moment they are posted on that website.
18. Final Provisions
18.1. This Agreement and any amendments and/or supplements to it take effect from the moment they are posted on the Seller's website.
18.2. This Agreement terminates upon the parties' proper fulfilment of their obligations assumed under it.
18.3. Unless otherwise provided by this Agreement, other rules published on the Seller's website also apply to the relations of the parties under it.
These rules are binding on the Buyer.
The Buyer's consent to the terms of this Agreement means the Buyer's adherence to these rules.
18.4. This Agreement is governed by and construed in accordance with the legislation of the Republic of Kazakhstan.
18.5. Matters in the relations between the parties not regulated by this Agreement are to be resolved in accordance with the legislation of the Republic of Kazakhstan.
18.6. If, for any reason, one or more provisions of this Agreement are found invalid or without legal force, this does not affect the validity or applicability of the remaining provisions of the Agreement.
18.7. This Agreement is drawn up in the Kazakh and Russian languages. The English translation is posted for the convenience of Buyers.
18.8. This Agreement (its current version) takes effect from the date of publication on the Seller's website at the address specified in clause 17.4 of this Agreement.
18.9. From the moment the current version of this Agreement takes effect, all of its previous versions are deemed no longer in effect and not applicable.
18.10. The Buyer is hereby notified of and agrees that, due to the specifics of the operation of the Seller's website and the Seller's accounting operations for product stock, the Seller may refrain from removing from its website the pages of product items (product cards) priced at 0 (Zero) tenge that have been withdrawn from sale and whose sale has been discontinued. These product items are not subject to sale to the Buyer and are placed on the website solely for the information of the Seller.
18.11. This Agreement (its current version) has no retroactive effect and applies to the relations of the parties to this Agreement arising from the date of publication of this Agreement (its current version).
19. Information about the Seller
TROKOT KAZAKHSTAN LLP
BIN: 221240000064
Address: Kazakhstan, Almaty, Akan Sery St, 31A
Telephone: +7 (705) 186-71-47
Email address: official.trokot.kz@gmail.com
20. Version and Publication Date of this Agreement
20.1. Version of this Agreement: 1.0.
20.2. Date of this version of the Agreement: 03 November 2026.
